Sr Quality Performance Engineer

Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads Log and track performance bugs, collect and report performance metrics Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services 5+ years of experience with 2+ years of experience in architecting and driving performance testing / engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process in enterprise software platforms and applications Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner Strong skills in profiling, monitoring & root cause analysis of performance issues Familiarity and skills with frameworks such as Splunk, Grafana, InfluxDB, Prometheus, ELK/Kibana Highly skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions Skilled in scripting / programming with languages such as Java, Java Script, Python , Shell scripts Ability to carry out root cause analysis of complex performance issues, analyse results and recommend solutions Solid understanding and experience with agile software development methodologies Ability and experience in working with globally distributed cross-functional teams to drive results Strong problem-solving and analytical skills with an aptitude for learning new technologies Strong communication skills and ability to work with professionalism, integrity, passion, and accountability in a globally distributed hybrid work environment BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission critical software products & services