Sr Program Analyst

• Server Management:

  Oversee the management of

  600+ physical and virtual servers

  , ensuring optimal performance and reliability in a large environment.

• Troubleshooting:

  Diagnose and resolve server

  hardware issues

  , providing timely solutions to maintain uptime.

• ITIL Application:

  Apply

  ITIL best practices

  to enhance service delivery and operational efficiency.

• Multi-OS Proficiency:

  Manage and troubleshoot servers across

  various operating system flavors

  , ensuring seamless operations.

• Cluster Management:

  Configure and troubleshoot

  Windows Clusters

  to maintain high availability.

• Network Services:

  Troubleshoot and maintain

  DHCP and DNS services

  , ensuring proper network functionality.

• Activity Tracking & Upgrades:

  Monitor server activity, perform

  software upgrades

  , and proactively address any technical problems.

• Documentation:

  Maintain comprehensive documentation of server configurations, procedures, and incidents.

• Hardware RAID:

  Configure and troubleshoot

  Hardware RAID

  systems to ensure data integrity and performance.

Required Skills

• Server Management:

  Ability to manage physical and virtual servers in a large environment (typically 600+ servers).

• Hardware Troubleshooting:

  Proficient in server hardware troubleshooting.

• ITIL:

  Knowledge of

  ITIL

  is preferred.

• Operating Systems:

  Experience in handling servers across multiple OS flavors.

• Windows Clusters:

  Experience in configuration and troubleshooting of Windows Clusters.

• Network Services:

  Experience in troubleshooting

  DHCP and DNS Services

  .

• Networking Fundamentals:

  Solid knowledge of networking fundamentals.

• Server Maintenance:

  Experience in tracking server activity, performing software upgrades, and addressing technical problems.

• Documentation:

  Good documentation skills are preferred.

• Hardware RAID:

  Knowledge of configuration and troubleshooting of Hardware RAID.