Sr. Production Support Engineer

Job Description

We are seeking a skilledSr.Production Support Engineerto join our dynamic Engineering team. The ideal candidate will take ownership of debugging day-to-day issues, identifying root causes, improving broken processes, and ensuring the smooth operation of our systems. You will work closely with cross-functional teams to analyze, debug, and enhance system performance, contributing to a more efficient and reliable infrastructure. Key Responsibilities: Incident Debugging and Resolution: Investigate and resolve daily production issues, minimizing downtime and ensuring stability. Perform root cause analysis and implement solutions to prevent recurring issues. Data Analysis and Query Writing: Write and optimize custom queries forMySQL,Postgres,MongoDB,Redshift, or other data systems to debug processes and verify data integrity. Analyze system and application logs to identify bottlenecks or failures. Scripting and Automation: Develop and maintain custom Python scripts for data exports, data transformation, and debugging. Create automated solutions to address inefficiencies in broken processes. Process Improvement: Collaborate with engineering and operations teams to enhance system performance and reliability. Proactively identify and implement process improvements to optimize workflows. Collaboration: Act as the first point of contact for production issues, working closely with developers, QA teams, and other stakeholders. Document findings, resolutions, and best practices to build a knowledge base. Required Skills and Qualifications: Experience : 35 years of hands-on experience in debugging,Python scripting, and production support in a technical environment. Technical Proficiency: Strong experience withPythonfor scripting and automation withPandas. Proficient in writing and optimizing queries forMySQL,Postgres,MongoDB,Redshift, or similar databases. Familiarity with ETL pipelines, APIs, or data integration tools is a plus. Problem-Solving : Exceptional analytical and troubleshooting skills to quickly diagnose and resolve production issues. Process Improvement : Ability to identify inefficiencies and implement practical solutions to enhance system reliability and workflows. Communication : Excellent verbal and written communication skills for cross-functional collaboration and documentation. Nice-to-Have Skills: Exposure to tools likeAirflow,Pandas, orNumPyfor data manipulation and debugging. Familiarity with production monitoring tools likeNew Relic or Datadog. Experience with cloud platforms such as AWS, GCP, or Azure. Basic knowledge of CI/CD pipelines for deployment support.