Sr. Process Trainer

Job Description

Minimum 2 years of experience as a Trainer, Corporate Training Specialist, or in a related role. Prior experience in chat and voice process training within the Telecom industry is mandatory. Responsibilities Develop and implement training schedules based on process requirements. Conduct new hire training batches , refresher training, and cross-training as needed. Design and update training materials using research and data insights. Collaborate with trainers, managers, and leadership to enhance training strategies. Maintain a database of training materials and prepare reports. Evaluate employee performance and learning outcomes to refine training programs. Conduct Training Needs Identification (TNI) & Training Needs Analysis (TNA) to address skill gaps. Work with team leads, peers, and the quality team to ensure training effectiveness. Conduct on-floor coaching and knowledge assessments (PKT) for continuous learning. Support business objectives by coordinating with different functional teams. Requirements Required Skills Strong communication skills in English (verbal and written). Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook). Experience with training technologies, instructional design, and best practices . Ability to multi-task, prioritize, and manage time efficiently . Strong leadership, team-building, and interpersonal skills . Expertise in creating engaging training content and implementing effective learning strategies