Sr. Process Documentation & Adoption lead

Role Overview: As a Process Documentation & Adoption Lead on the CTS Quality Strategy & Execution (QSE) team at Autodesk, you will be responsible for shaping how the global Technical Support team operates and scales. Your main focus will be on driving clarity and consistency across both new and existing processes, working in collaboration with key stakeholders to ensure processes are well-documented, adopted, and sustained across teams. This role offers a unique opportunity to take ownership of the documentation framework, leverage AI-powered tools, and collaborate with teams to enable operational excellence at scale. Key Responsibilities: - Build and Maintain a Documentation Framework: - Create and own a structured, scalable framework for maintaining, updating, and creating process documentation. - Manage incoming documentation requests in collaboration with key stakeholders. - Maintain and Improve Existing Process Documents: - Conduct regular audits and updates of existing documentation to ensure accuracy and relevance. - Archive outdated materials and maintain clear version control. - Create New Documentation for Key Processes: - Turn evolving processes into intuitive, user-friendly documentation such as SOPs, playbooks, and guides. - Ensure documentation is consistent, accessible, and actionable for the teams who rely on it. - Communicate Changes Clearly: - Partner with key leaders to effectively communicate new or updated processes. - Draft concise process summaries, updates, and rollout communications to ensure clarity. - Create a Feedback Loop: - Collaborate with frontline teams to capture feedback on the usability and adoption of processes. - Use insights to continuously refine and improve the quality and relevance of documentation. - Support Process Enablement: - Facilitate enablement workshops and training to help teams understand, adopt, and embed new processes into their daily operations. Qualifications Required: - A passion for enabling change, building structure, and simplifying complex processes. - Proven experience in process documentation, content operations, or support enablement. - Strong writing and communication skills to make processes easy to understand and follow. - An eye for detail and a proactive mindset to continuously improve. - Tech-savviness and enthusiasm for leveraging AI-powered tools to improve documentation creation, updates, and management. Additional Details: Autodesk is a company that prides itself on a culture of belonging and equity in the workplace. Our core values and ways of working help our employees thrive and reach their potential, leading to better outcomes for our customers. As an Autodesker, you can be your authentic self and contribute to meaningful work that helps shape a better future for all. (Note: Omitted additional details about Autodesk as they were not directly related to the job description),