3 Support Enablement Jobs

As the Product Marketing Strategy Lead, you will be responsible for conducting comprehensive market research and analysis to understand target markets, industry trends, and competitor landscapes. Your role will involve developing detailed buyer personas and buyer journeys to identify customer pain points effectively. You will play a crucial part in defining the unique value proposition and key differentiators for assigned products. Crafting compelling messaging and communication materials like product briefs, case studies, presentations, and website copy will be essential to clearly articulate the product's benefits. Ensuring consistent messaging across all marketing channels and internal teams is also a key aspect of your responsibilities. In your role, you will create and execute comprehensive go-to-market plans for new product launches and major feature updates. This will involve developing launch campaigns and collateral materials across various channels such as email, social media, webinars, and events. You will be required to manage agency and association relationships and oversee campaign production within budget and timelines. Content marketing and storytelling will be a significant part of your role, where you will plan and create engaging content like blog posts, whitepapers, eBooks, and videos to educate and inform target audiences about the product's value. Collaboration with content writers and designers to develop high-quality marketing materials will be crucial. Managing the content, social media, and campaign calendar and optimizing content for search engines and social media platforms will also be part of your responsibilities. You will be responsible for equipping sales teams with product knowledge, messaging, and competitive battle cards to support the sales process effectively. Additionally, you will analyze data to measure campaign performance, identify opportunities for improvement and optimization, and refine strategies and tactics based on data insights and market feedback. To qualify for this role, you must hold a Bachelor's degree in marketing, communications, business, or a related field and have 3-5 years of experience in product marketing at an enterprise B2B SaaS company. Strong writing and communication skills, experience in developing narratives, marketing programs, and product launches, and a portfolio of impactful marketing content are essential. You should also be adept at working cross-functionally and across different levels in the organization, with a proven track record of driving and launching GTM programs and campaigns successfully.,

As a Senior Support NPI & Release Readiness Manager at Snowflake, you will be a key player in managing the release readiness framework and programs to ensure that Snowflake Support is well-prepared to support new product, platform, and solution releases. Your strategic roadmap development and management skills will be crucial in driving a best-in-class customer experience and ensuring zero disruption during new releases. Your responsibilities will include developing and owning the strategic roadmap of service capabilities and KPIs, driving complex readiness programs and projects, communicating readiness status to stakeholders, refining best practices for efficient frameworks, curating engaging content for newsletters, conducting post-release retrospectives, and building strong relationships within Support and cross-functional teams. To excel in this role, you should have a minimum of a bachelor's degree in computer science or business, along with 5+ years of experience in customer support and release readiness, preferably in SaaS, PaaS, and IaaS environments. You should possess strong technical and project management skills, excellent problem-solving abilities, outstanding communication skills, and the ability to work effectively in a dynamic environment. Snowflake is a fast-growing company, and we are seeking individuals who are passionate about innovation, teamwork, and driving impactful change. If you are looking to make a significant impact in a dynamic and challenging environment, this role offers an exciting opportunity to contribute to Snowflake's growth and success. For more details on salary and benefits information, please visit the job posting on the Snowflake Careers Site at careers.snowflake.com.,

About the Role We are looking for a Training & L&D Lead to design and deliver end-to-end learning programs for our Support Team. Youll work closely with Chat Support, Calling, Payments, and Data Ops teams, and use insights from our AI-powered Quality Control system to drive targeted coaching, onboarding, SOP creation, and continuous improvement. This is a high-impact, cross-functional role for someone who thrives at the intersection of people development, systems thinking, and empathy-led operations. To Apply: Please fill up the application form - https://habuild.keka.com/careers/jobdetails/94055 What You'll Do Onboarding & Role Readiness Design role-specific onboarding journeys for Chat, Calling, and other agents Ensure new hires are quality-certified within stipulated weeks Align onboarding with live systems (AI QC dashboard, SOPs, chat tools) Performance Coaching & Micro-Learning Use QC dashboards and chat samples to identify coaching needs Collaborate with leads to embed feedback loops into daily ops SOP & Knowledge Management Own and update internal SOPs and knowledge base Standardize playbooks for repeated query types and quality issues Align human training with AI bot training Capability Building & Certification Define skill tiers (e.g., L1, L2, Specialist) and design assessments Track agent progression through certification and feedback Draw repeat learning programs and refreshers Insights & Continuous Learning Identify training themes from escalations and chat quality trends Turn real conversations into case studies and coaching tools Work with Product/Marketing to ensure training reflects product updates and brand tone What Were Looking For 3–7 years of experience in L&D, support enablement, or customer success training Exposure to chat-based support environments (WhatsApp, Zendesk, Intercom, etc.) Strong instructional design and coaching facilitation skills Comfort working with dashboards, tagging systems, and chat transcript analysis High empathy + strong communication and process thinking Bonus: Experience with AI tools in support or content operations