Sr. Process Documentation & Adoption lead Autodesk

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Process Documentation & Adoption Lead on the CTS Quality Strategy & Execution (QSE) team at Autodesk, you will be responsible for shaping how the global Technical Support team operates and scales. Your main focus will be on driving clarity and consistency across both new and existing processes, working in collaboration with key stakeholders to ensure processes are well-documented, adopted, and sustained across teams. This role offers a unique opportunity to take ownership of the documentation framework, leverage AI-powered tools, and collaborate with teams to enable operational excellence at scale. Key Responsibilities: - Build and Maintain a Documentation Framework: - Cr...

Posted 2 weeks ago

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Sr. Process Documentation & Adoption lead Autodesk

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Process Documentation & Adoption Lead on the CTS Quality Strategy & Execution (QSE) team at Autodesk, you will be responsible for shaping how the global Technical Support team operates and scales. Your role will involve driving clarity and consistency in both new and existing processes, collaborating with key stakeholders to ensure processes are not only well-documented but also adopted and sustained across teams. This is an opportunity to take ownership of the documentation framework, leverage AI-powered tools, and enable operational excellence at scale. Key Responsibilities: - Build and Maintain a Documentation Framework: - Create and own a structured, scalable framewor...

Posted 2 months ago

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Product Marketing Strategy Lead kelly outsourcing

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As the Product Marketing Strategy Lead, you will be responsible for conducting comprehensive market research and analysis to understand target markets, industry trends, and competitor landscapes. Your role will involve developing detailed buyer personas and buyer journeys to identify customer pain points effectively. You will play a crucial part in defining the unique value proposition and key differentiators for assigned products. Crafting compelling messaging and communication materials like product briefs, case studies, presentations, and website copy will be essential to clearly articulate the product's benefits. Ensuring consistent messaging across all marketing channels and internal te...

Posted 3 months ago

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Senior Support NPI & Release Readiness Manager Snowflake

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Senior Support NPI & Release Readiness Manager at Snowflake, you will be a key player in managing the release readiness framework and programs to ensure that Snowflake Support is well-prepared to support new product, platform, and solution releases. Your strategic roadmap development and management skills will be crucial in driving a best-in-class customer experience and ensuring zero disruption during new releases. Your responsibilities will include developing and owning the strategic roadmap of service capabilities and KPIs, driving complex readiness programs and projects, communicating readiness status to stakeholders, refining best practices for efficient frameworks, curating engagi...

Posted 4 months ago

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Training & Development Lead - Community Support Habuild Healthtech

3.0 - 7.0 years

5 - 8 Lacs

Nagpur

Work from Office

About the Role We are looking for a Training & L&D Lead to design and deliver end-to-end learning programs for our Support Team. Youll work closely with Chat Support, Calling, Payments, and Data Ops teams, and use insights from our AI-powered Quality Control system to drive targeted coaching, onboarding, SOP creation, and continuous improvement. This is a high-impact, cross-functional role for someone who thrives at the intersection of people development, systems thinking, and empathy-led operations. To Apply: Please fill up the application form - https://habuild.keka.com/careers/jobdetails/94055 What You'll Do Onboarding & Role Readiness Design role-specific onboarding journeys for Chat, Ca...

Posted 5 months ago

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