Sr Operational Process Analyst

Role Overview: As a Senior Operational Process Analyst at LexisNexis Risk Solutions, you will play a key role in supporting research design and assignments within change or configuration management processes. Your problem-solving skills will be crucial in creating, distributing, generating, and maintaining analysis reports to drive continual service improvement. You will also be responsible for ensuring compliance with global change and configuration policies. Key Responsibilities: - Drive adherence to the global change and configuration management process. - Lead process improvement activities. - Conduct testing of service management tools and write process use cases. - Review all production changes for compliance with global change and configuration policies. - Develop modifications and enhancements to global change and configuration policies. - Provide training on change management and tool utilization. - Manage the Change Advisory Board (CAB). - Identify tool improvements for streamlining processes. Qualifications Required: - Strong knowledge of batch processing. - Excellent written communication skills. - Strong change management skills. - Understanding of change request processes. - Experience providing analytical support for system interfaces. - Ability to escalate issues using good judgment. [Note: No additional details of the company were present in the job description.],