Sr. Officer/Officer - Collections

BOBCARD

3 - 5 years

3 - 5 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

Collection Management Credit Card Collection Collections Npa WOF

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

The person will be responsible for smart & result-oriented management of the collections portfolio w.r.t credit cards of the Company.

Demonstrates good understanding and exposure to credit cards/ Unsecured Loans collections dynamics. Need to have thorough knowledge of Agency management to drive the agency performance metrics.
. Drive agencies bucket wise performance for pre-NPA & WOF accounts.
Designs and improvise processes to get best outcome
Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity.
Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements.
Tracing NC pool to crack case and improvise resolution.
Undertake regular & timely agency reviews team reviews to help increase agency performance.

Applicants should possess the following attributes:

Good Communication skills
Knowledge of call Centre Process.
Possess Good knowledge of latest RBI guidelines & compliances
Strong analytical and decision-making skills
Customer Orientation
Communication and Team building skills
Flexibility in hours of operation
Professional written and verbal communication and Interpersonal skills
Ability to communicate well at all levels of the organization

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