Sr. Manager - SCM Operations

About us/Company overview:

mCaffeine is Indias 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin & body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine beauty has no colour or gender. It&aposs about you. You are a revolution, a culture, a routine, a high, and essentially now - a Lifestyle. You are Bold, Young and Confident.

Come, join the pack!

Role Overview:

We are seeking a seasoned and hands-on Senior Manager to lead our end-to-end warehouse and supply chain operations, focused on our fast-growing B2C channels. The ideal candidate will bring deep operational rigor, data-driven decision-making, and a customer-first mindset to ensure on-time delivery, cost efficiency, and scalable operations.

Key Responsibilities:

Warehouse & Fulfilment Management

• Manage D2C warehouse operations (in-house/3PL) to ensure efficient order fulfillment, inventory accuracy, and TAT compliance.
• Monitor order processing, picking, packing, and dispatch aligned with SLAs.
• Optimize warehouse layout, manpower planning, and SOP adherence.
• Collaborate with 3PL partners for performance tracking and monthly scorecards.

Inventory Management

• Ensure real-time inventory visibility across all B2C platforms (brand website, marketplaces).
• Drive demand forecasting and replenishment planning in coordination with sales and marketing.
• Minimize stockouts, overstocking, and pilferage through control measures.

Logistics & Last-Mile Delivery

• Handle daily coordination with courier partners for D2C shipments.
• Monitor delivery performance metrics: NDRs, RTOs, first-attempt delivery, etc.
• Optimize shipping costs while maintaining delivery SLAs and customer experience.

Process & System Implementation

• Drive process improvements using data insights and root cause analysis.
• Work with Tech/Product/Operations teams to implement ERP/WMS improvements or integrations with marketplaces and website.
• Ensure all operations comply with quality, safety, and regulatory standards.

Team & Vendor Management

• Build, lead, and mentor a high-performing warehouse and logistics team.
• Negotiate contracts and evaluate 3PL, courier, and warehousing vendors.

Key Requirements:

• 610 years of experience in end-to-end supply chain operations, preferably in a D2C/e-commerce/BPC/FMCG environment.
• Experience managing warehouses (own/3PL), logistics partners, and ecommerce fulfillment.
• Proven track record of handling high-volume B2C shipments with tight SLAs.
• Strong analytical and problem-solving skills with proficiency in Excel, ERP/WMS tools.
• Ability to thrive in a fast-paced, startup environment and scale operations rapidly.
• Exposure to tools like Unicommerce, Vinculum, Shopify, or similar order/inventory management platforms is a plus.

Social Media handles:

Website - https://www.mcaffeine.com/pages/about-us

LinkedIn - https://www.linkedin.com/company/mcaffeine/mycompany/

Instagram - https://www.instagram.com/mcaffeineofficial/

Contact us:

Email Id [HIDDEN TEXT]