Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
About Uniphore:
Uniphore is at the forefront of transforming business through cutting-edge technology and innovation. We are seeking a
Revenue Operations Manager
to join our team, who will play a critical role in driving our go-to-market strategy and helping us build a world-class sales organization. If you're passionate about using data to drive business growth and optimizing sales processes, this role is for you.
Role Overview
As a
Revenue Operations Manager
, you will work closely with sales and business leaders to define and execute on Uniphore s strategic goals. You will design and implement data-driven initiatives to support high-growth sales segments and ensure operational excellence across multiple departments. This role demands expertise in sales processes, forecasting, and analytical support to drive results and maintain a high-performing revenue organization.
Key Responsibilities
- Business Operating Cadence & Reporting:
- Establish and drive operational cadence across Sales, Finance, Marketing, Product, Sales Development, and Customer Success teams.
- Collaborate with leadership to ensure achievement of key performance metrics, including forecast accuracy, pipeline management, and funnel analysis.
- Develop, maintain, and manage forecasting models, dashboards, reports, and analyses to support business decision-making.
- Provide timely support for ad hoc reporting, insights, and troubleshooting for global sales teams.
- Sales Process & Support:
- Design, implement, and optimize sales processes and policies that align with business objectives and regulatory standards.
- Drive rigor in weekly, monthly, and quarterly sales meetings and reports, ensuring comprehensive and efficient delivery.
- Serve as an escalation point to resolve sales team challenges such as deal structuring, discounting, commissions, territory mapping, and split coverage decisions.
- Revenue Systems & Processes:
- Lead efforts to standardize and optimize revenue systems, including Salesforce.com, to ensure accurate and efficient data management.
- Work cross-functionally to identify challenges, analyse growth opportunities, and implement solutions using a data-driven approach.
- Build and maintain sophisticated analytical models to gain deeper insights into business performance.
- Document sales processes and train team members to ensure smooth onboarding and continuous improvement.
- Revenue Planning:
- Support the strategic annual Go-To-Market (GTM) planning and execution.
- Assist in the preparation of executive-level deliverables, including Board Reviews, Executive QBRs, and other strategic reports.
- Ensure equitable quota allocation for sales teams, optimizing the assignment of quotas across all channels and resources.
- Deal Desk & Order Management:
- Lead the Deal Desk, accelerating deals and ensuring process standardization.
- Act as the primary point of contact for all aspects of the Quoting-to-Booking process, including pricing, order status, and deal registration.
- Ensure compliance with pricing and discounting policies, maintaining hygiene in deal processes.
- Oversee the end-to-end Quote to Order Management process, including governance of the Configure Price Quote (CPQ) tool.
Key Skills & Qualifications
- Bachelor's degree in engineering, Business, Finance, or a related field. MBA is a plus.
- 7+ years of experience in revenue operations, sales operations, or a similar role.
- Proficiency in CRM tools (e.g., Salesforce), CPQ(Dealhub.io), and other sales/revenue management software like ZoomInfo.
- Strong analytical skills with experience building complex forecasting and analytical models.
- Excellent communication skills, with the ability to interact effectively with senior leadership and cross-functional teams.
- Proven experience in process optimization, sales support, and quota management.
- Strong problem-solving abilities with a data-driven approach.
Location preference:
India - BangaloreUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore uses AI to unifyand humanizeevery enterprise experience, please visit?www.uniphore.com.
