Posted:1 week ago|
Platform:
Work from Office
Full Time
Hello all,
We have 2 diversity hirings for Kolkata and Vadodara Gujrat.
11+ years of international voice operations experience needed
6 days working/ day shift
11+ years experience Domestic voice experience needed
• 11+ years of operations experience within a BPO in customer service domain.
• Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
• Proven ability to drive performance and grow businesses.
• Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
• Analytical acumen and the ability to streamline complex processes.
• MBA/ PG Degree would be an advantage.
Spes Manning
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