Sr. Manager- Loan Against Policy Specialist

The Loan Against Policy Specialist will be responsible for originating, processing, and managing loans secured by various types of insurance policies. This role requires a strong understanding of insurance products, credit assessment, regulatory compliance, and customer service to provide tailored financial solutions to clients while mitigating risk for the organization.

Location- Mumbai

Designation- Loan Against Policy Specialist

Key Responsibilities:

1) Sales & Business Development:

• Identify and cultivate relationships with potential clients seeking liquidity against their insurance policies.
• Actively market and promote the Loan Against Policy product to existing and new customers through various channels (branch walk-ins, referrals, cross-selling, outbound calls, etc.).
• Achieve agreed-upon sales targets and contribute to the growth of the secured lending portfolio.
• Conduct thorough needs analysis with clients to recommend appropriate loan structures and terms.

2) Loan Origination & Processing:

• Educate clients on the features, benefits, terms, and conditions of Loan Against Policy.
• Assist clients in completing loan applications accurately and efficiently.
• Collect and verify all necessary documentation, including policy documents, KYC, and other supporting papers.
• Coordinate with insurance companies for policy verification, surrender value confirmation, and lien marking.
• Input data into the loan origination system with accuracy and completeness.

3)Credit Assessment & Risk Management:

• Conduct preliminary assessment of policy eligibility and loan value based on internal policies and guidelines.
• Identify and mitigate potential risks associated with policy-backed lending (e.g., policy lapse, surrender value fluctuations, fraud).
• Ensure compliance with all internal credit policies, regulatory guidelines (e.g., RBI norms), and legal requirements.
• Monitor the performance of the loan portfolio and take proactive steps for recovery or escalation in case of delinquencies (if applicable to the role's seniority).

4) Customer Service & Relationship Management:

• Provide excellent customer service, addressing inquiries, and resolving issues promptly and professionally.
• Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.
• Keep clients informed about the status of their loan applications and any policy-related updates.
• Handle post-disbursement queries and ensure smooth loan servicing.

5) Operational Excellence & Compliance:

• Ensure strict adherence to all operational procedures and compliance frameworks.
• Maintain accurate and up-to-date records of all client interactions and loan activities.
• Prepare and submit regular reports on sales performance, portfolio status, and other key metrics.
• Stay updated with industry trends, regulatory changes, and new insurance products that may impact the Loan Against Policy offering.
• Collaboration:
• Liaise effectively with internal teams such as credit underwriting, operations, legal, and compliance.
• Collaborate with insurance partners or agents as required for policy-related processes.

Qualifications:

• Graduate/ Postgraduate.
• 10-12 years of experience in 

  life insurance

  ,

  retail lending

  , secured loans, or 

  financial services

  , preferably with exposure to Loan Against Policy or similar product lines.
• Proven track record of achieving sales targets in a financial product environment is highly desirable.
• Minimum 2-3 years of experience in leading loan disbursals against policy for an 

  Life insurance

  company with achievement of least 100% growth
• Experienced in working with Operations, Technology, Sales & Finance in creating a holistic approach for executing strategy of loans against policy

Skills:

• Strong understanding of various insurance products (life insurance, endowment, ULIPs, etc.) and their underlying mechanics.
• Excellent communication, interpersonal, and negotiation skills.
• Good analytical and problem-solving abilities with attention to detail.
• Proficiency in using banking software, loan origination systems, and MS Office Suite (Word, Excel, PowerPoint).
• Knowledge of credit assessment principles and risk management.
• Familiarity with regulatory guidelines related to lending and insurance in [e.g., India - RBI, IRDAI].
• Customer-centric approach with a strong commitment to service quality.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to present a holistic business performance view to leadership team on the performance of loans

chetan.navale@forward.net.in