Sr Manager, Cloud Services

As a senior leader, the individual must possess exceptional communication and interpersonal skills, collaborating effectively with business and technology teams across geographies, particularly with US-based counterparts, to operate as one unified global team.
The role requires proven experience in driving large-scale projects efficiently on time and in full across all managed areas, combined with excellent reporting skills to provide clear, data-driven insights to senior leadership. In each area (Cloud, Core Services, Release Engineering, Observability), the person is responsible for ensuring a robust Disaster Recovery (DR) strategy is in place, and that DR is tested and executed at defined intervals to guarantee operational readiness. Key Responsibilities
Cloud, Platform Goverce Lead the design, implementation, and management of cloud guardrails, goverce frameworks, and compliance scanners to ensure security, standardization, and operational excellence. Drive standardization of cloud platforms across AWS, Azure, and GCP, ensuring consistent architecture, tooling, and goverce. Oversee FinOps practices to optimize cloud costs, utilization, and visibility. Evaluate and leverage AI-driven solutions across Cloud, Core, Release, Observability, and Platform Services to enhance automation, predictive capabilities, and operational efficiency. Maintain deep architectural knowledge of AWS and Azure services, platform engineering, and platform services, guiding teams on leveraging them for scalability, innovation, and cost optimization. Ensure DR strategies are defined, tested, and executed regularly for all cloud services to maintain business continuity. Provide executive reporting and insights on cloud adoption, platform performance, compliance, cost metrics, and DR readiness. Core, Release Platform Services Oversee Core Services (SRE) responsible for middleware, APIs, and operational tooling. Manage the Release Engineering function, enabling CI/CD automation through Harness, enhancing developer velocity and reliability. Partner with product engineering teams to improve release quality, velocity, and compliance. Drive delivery of platform engineering initiatives, ensuring scalable, reusable, and high-performing shared services for product teams. Ensure DR plans are implemented and tested for Core Services and Release pipelines. Provide clear reporting to leadership on project status, risks, dependencies, DR readiness, and outcomes. Observability Reliability Lead the Observability team managing enterprise monitoring platforms like Entuity, New Relic, Splunk, ensuring platform reliability and actionable insights. Drive proactive incident detection, root-cause analysis, and resilience improvements. Ensure DR procedures are in place and tested for observability platforms to maintain monitoring during outages. Deliver dashboards and reports highlighting system performance, uptime, incidents, DR results, and improvement opportunities. Leadership People Management Lead and mentor a team of 20+ engineers and managers, fostering accountability, technical excellence, and collaboration. Drive team efficiency, productivity metrics, and performance visibility, ensuring team satisfaction, engagement, and retention. Represent the team in townhalls and leadership sessions, showcasing innovation, emerging technologies, and delivery outcomes. Act as a trusted leader and escalation point for technical and operational issues, promoting open communication, innovation, and a culture of ownership. Collaborate with HR and Learning teams to enhance career progression, capability development, and succession planning. Strategic Alignment Collaboration Collaborate closely with global stakeholders, especially US-based teams, to ensure strategic alignment, shared priorities, and seamless execution. Partner with Enterprise Architecture, Security, and Product Engineering to ensure compliance, scalability, and innovation. Provide thought leadership and data-backed insights to influence decisions on cloud modernization, platform services, automation, efficiency, and DR strategy. Qualifications Experience

bachelors degree in Computer Science, Information Technology, or a related field (masters preferred).
12+ years of experience in IT Infrastructure, Cloud, or Platform Engineering, with at least 5 years in a senior leadership or people management role. Proven expertise in AWS and Azure, including architecture, goverce, cost optimization, and operational best practices. Strong understanding of platform engineering, shared services, and platform service management. Strong understanding of DevOps, CI/CD, and automation platforms (Harness, Jenkins, GitHub Actions). Solid exposure to SRE principles, observability platforms, and middleware management. Demonstrated ability to drive large-scale projects on time, in full, and efficiently, across multiple technical domains. Excellent reporting and presentation skills, translating technical and operational performance into executive insights. Experience implementing and testing Disaster Recovery (DR) strategies across cloud, platform, and operational services. Relevant cloud certifications required: o AWS Certified Solutions Architect Professional (or equivalent) o Azure Solutions Architect Expert (or equivalent) o Other relevant multi-cloud or DevOps certifications are a plus. Experience with AI, ML, or automation in cloud operations preferred. Scrum Master or Agile certification desirable.