Sr. Lead- SDWAN & SASE

As a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies, your role will involve leading and supporting incident management processes within the network operations. Your primary responsibility will be diagnosing, resolving, and preventing complex network incidents to ensure the high availability and performance of secure connectivity solutions across the enterprise. **Key Responsibilities:** - Lead the resolution of high-priority incidents related to SD-WAN and SASE platforms (Versa). - Act as the escalation point for complex network issues. - Perform root cause analysis (RCA) and drive corrective and preventive actions. - Collaborate with cross-functional teams to ensure timely incident resolution and communication. **Technical Expertise:** - Serve as the go-to expert for SD-WAN (Versa & Fortinet) and SASE (e.g., Versa, Zscaler/Netskope). - Maintain deep knowledge of secure access service edge architecture, including Zero Trust Network Access (ZTNA), CASB, SWG, and FWaaS. - Monitor and optimize network performance and security posture. **Documentation & Reporting:** - Maintain detailed incident logs, RCA reports, and knowledge base articles. - Provide regular updates to stakeholders on incident trends and performance metrics. **Process Improvement:** - Recommend and implement improvements to incident response workflows. - Participate in change management and post-incident review meetings. **Training & Mentoring:** - Train L1/L2 support teams on SD-WAN/SASE troubleshooting and best practices. - Share knowledge and mentor junior engineers. **Required Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or related field. - 6+ years of experience in network engineering or operations, with at least 3 years focused on SD-WAN and SASE technologies. - Strong understanding of ITIL-based incident management processes. - Hands-on experience with monitoring and troubleshooting tools (e.g., SolarWinds, Splunk, Wireshark). - Relevant certifications (e.g., VNX 325, Zscaler Certified, NSE4/7) are highly desirable. **Preferred Skills:** - Excellent analytical and problem-solving skills. - Strong communication and stakeholder management abilities. - Ability to work under pressure and manage multiple incidents simultaneously. - Experience in large-scale enterprise environments. Please note that the above job description is for a Subject Matter Expert (SME) in SD-WAN and SASE technologies.,