Job
Description
Job Summary: We are looking for a dedicated Engineer to join our team. The successful candidate will be responsible for providing advanced technical support for applications built on Java and related technologies, ensuring efficient issue resolution and maintaining high customer satisfaction. This role requires strong analytical skills, technical knowledge, and the ability to communicate effectively with both technical and non-technical stakeholders. Technology: 1. Backend Architecture The backend is developed using Java EE with the Apache Struts 1. 2 framework, ensuring a robust and scalable architecture for managing business logic and processes. Key Backend Components Programming Language: Java 1. 8 Framework: Apache Struts 1. 2 (Model-View-Controller pattern implementation). Application Server: WebSphere Application Server (WAS) Database: IBM DB2 (used for managing transactional data). Business Logic: Centralized in Struts Actions and Forms, which process and validate user inputs. 2. Frontend Architecture The frontend layer is built with JSP (JavaServer Pages) using the Struts framework and Tiles tag libraries for dynamic UI generation and layout management. Key Frontend Components View Technology: 1. JSP (Java Server Pages) for rendering dynamic views. 2. Tiles Framework for layout management to ensure consistent UI across pages. Tag Libraries: Struts Tags: 1. struts-bean for managing data beans. 2. struts-html for HTML form elements. 3. struts-logic for conditional rendering. Display Tag Library: displaytag and displaytag-el for-rendering tables with features like pagination and sorting. Dynamic UI Generation: Powered by JSP and Struts integrations. 3. Middleware All middleware on Windows BAT server (HULFT, SFTP, Java8, 21) Key Responsibilities: Should be flexible to primarily work during Japan Working hours. Provide Fixing/Support/Maintenance for all the issues raised by Project/Client team Analyze and diagnose problems reported by users, escalating to Project team when necessary. Collaborate with client stakeholder to identify root causes of recurring issues and implement effective solutions. Document all support interactions and resolutions in the ticketing system to maintain accurate records. Assist in the creation and maintenance of knowledge base articles and technical documentation related to Java and JSP applications. Participate in on-call support rotation as needed to ensure 24/7 support coverage. Should be able to troubleshoot and provide resolutions for application-level issues. Monitor application performance and conduct regular maintenance to ensure optimal operation. Proactive approach to identify issues and report Project team and plan for its resolutions. Core activities include as below: Category Tasks Access Management Logs for trouble shooting and analysis; ID management Asset & Configuration Management Asset management for equipment, Document management (operation material), Configuration list for Job schedule and DB Change Management Change RD/impact analysis/implements, Plan Investigation and Perform for Version up Event Management Monitoring, Job Scheduling, Test Env Preparation Regular Operation Incident management Incident Reception, Investigation and Perform Incident Resolution Problem management Problem Logged, Investigation and Perform Problem Resolution Release management Release planning, scheduling and deployment Report Report Daily/Monthly Request Fulfillment Master Maintenance, All type of request handling Security/ICS/Audit Security (Plan, Investigation, Adaptation/validation), AR/DR (Plan, Perform and Report), Patch management for Siebel, OBIEE, JAVA, CANON for Security audit, support for ICS and Corporate Audit support in terms of operations for AMS environments Others Japanese English Translation for ticket notification to end user and operation team analysis Proactive Monitoring Technical issues to be monitored proactively and solution to be implemented Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Strong understanding of Java programming, JSP, and web application architecture. Familiarity with IBM DB2 and Websphere Application Server (WAS) Excellent problem-solving skills and the ability to work under pressure. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Experience with ticketing systems and remote support tools. Relevant certifications (e. g. , Oracle Certified Professional, Java SE) are a plus. IBM MQ expertise is added advantage
