Sr. Engineer - Wintel & Virtualization

Required Skills

Technology | (Operating) System Administration |Windows Server Administration

Technology | Operating System |Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS

Technology | Operating System | Knowledge on performance management for OS

Education Qualification :

Any Graduate (Engineering / Science)

Delivery Skills:

1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis in to the ticket

2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support

4. Process Compliance:

- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process

- Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer

- Follow through and execute the various Escalation Matrix (Vendor,Internal and Customer defined)

- Ensure tickets are closed post user/customer communication