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Sr Engineer - NOC

Sr Engineer - NOC

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Aristocrat

3 - 5 years

13 - 14 Lacs

Noida

Posted:4 days ago| Platform:

Apply

Skills Required

Computer science VMware Ticketing Linux Workflow Windows Troubleshooting Gaming Operations Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock!

What You Will Do

Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team.
Provide second-level troubleshooting support and liaise with service providers and third parties.
Meet internal critical metrics and follow SLAs and OLAs for service delivery.
Investigate and react to live issues, ensuring timely resolution.
Prepare and implement periodic releases for both infrastructure and software.
Act as a partner concern for issues raised through customer channels.
Craft and enhance processes and activities related to the role.
Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4.

What You Need

3-5 years experience in a technical support or operational role.
Broad technology knowledge, including Windows and Linux.
Strong communication skills, both written and verbal.
Proficiency with monitoring tools such as Grafana and Datadog.
Excellent problem-solving skills and a methodical approach.
Evidence of accountability and ownership in managing incidents.
Ability to analyze logs and troubleshoot issues.
Excellent attention to detail and organizational skills.
Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS.
Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines.
Experience with relational and non-relational databases, e.g., MSSQL/MongoDB.
Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible.
Experience with event workflow ticketing systems such as Freshdesk/Jira.
Bachelor s Degree in Computer Science, Engineering, or related field, or equivalent experience.
Ability to produce high-quality work that meets project briefs and explores creative concepts.

What Were Looking For

What You Will Do

Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team.
Provide second-level troubleshooting support and liaise with service providers and third parties.
Meet internal critical metrics and follow SLAs and OLAs for service delivery.
Investigate and react to live issues, ensuring timely resolution.
Prepare and implement periodic releases for both infrastructure and software.
Act as a partner concern for issues raised through customer channels.
Craft and improve processes and activities related to the role.
Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4.

What You Need

3-5 years experience in a technical support or operational role.
Broad technology knowledge, including Windows and Linux.
Strong communication skills, both written and verbal.
Proficiency with monitoring tools such as Grafana and Datadog.
Excellent problem-solving skills and a methodical approach.
Evidence of accountability and ownership in managing incidents.
Ability to analyze logs and troubleshoot issues.
Excellent attention to detail and organizational skills.
Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS.
Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines.
Experience with relational and non-relational databases, e.g., MSSQL/MongoDB.
Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible.
Experience with event workflow ticketing systems such as Freshdesk/Jira.
Bachelor s Degree in Computer Science, Engineering, or related field, or equivalent experience.

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

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Sr Engineer - NOC