Sr Engineer - International Transmission, Voice n Mobile

As a Customer Operations Specialist at Tata Communications, your role involves managing customer queries and operations with a focus on delivering quality outcomes. Your responsibilities include: - Taking ownership of customer issues reported and providing effective resolutions. - Researching, diagnosing, and troubleshooting system/application issues. - Following standard procedures for escalating unresolved issues to the appropriate internal teams. - Ensuring SLAs are achieved and proactively maintaining them. To excel in this role, you should demonstrate the following skill sets: - Strong problem-solving abilities. - Previous experience in providing customer service support in fast-paced, high availability, 24x7 environments. - Keeping abreast of the latest technologies in the domain. At Tata Communications, we are redefining connectivity with innovation and intelligence, driving the next level of intelligence through Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services. Join us in envisioning a New World of Communications.,