Sr. Engineer

Job Description

1. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand customer requirements and provide appropriate technical solutions related to industrial gaskets. Handling customer queries, complaints, and issues and resolving them promptly by coordinating with other departments concerned. 2. Technical Support: Provide technical guidance and support to customers regarding gasket specifications, material selection, and applications. Collaborate with the technical team to develop customised solutions that meet customer needs. Lead time from inquiry and tenders to quotation should be a maximum of 2 days. Reduce hold items clearance lead time for pre-order & post-order. Follow up with the customer for PCND & technical hold issues. Secure revised contractual date of delivery (CDD) in writing from customers in cases of delays in technical clarification from customers, etc. Secure written confirmation from the factory in cases of changes in CDD. Ensure no major non-conformance in the regulatory audit during recertification & surveillance audits regarding API & IMS. To validate product features & specifications from inquiry to PO. Ensure effective preparation of PRN from PO within the target time of 48 hours. To ensure error-free PRN preparation. Carry out yield improvement for products. Send order acknowledgement to customers within 2 working days of receipt of order. Follow up with the customer for GAD/ITP approval2 days from submission. Expedite for Before Time Delivery. Coordinate with Sales, the Expediting Team, and the Customer. 3. Product Knowledge, Team Management & Team Development: Develop in-depth knowledge of the company's gasket product range, including features, benefits, and applications. Stay updated on industry trends and technological advancements related to gaskets. Preparation of technical data sheets for new and non-standard products. Provide coaching and training as needed. Product knowledge training is to be conducted every quarter. Streamline interdepartmental communication. Evaluate production schedules and progress reports from the operational team to meet CDD. Problem-solving tools to be implemented for failure in meeting the contractual date of deliveries. 4. Management Support: Prepare regular reports on customer feedback and market trends for management review. Maintain the following: a. accurate records of customer interactions related to technical specifications, technical recommendations, technical feasibility, etc. b. project tracking reports c. Adhere to and comply with EIL reporting requirements for all orders under the ambit of EIL. 5. Need-based Sales Support: Lead all need-based technical discussions with customers. Manage contracts and agreements with customers to ensure compliance with terms and conditions.