Sr. Engagement Manager

As a seasoned professional in a leadership role, you will be responsible for leading a team and serving as a point of escalation for complex issues. Your expertise will span across various functions and services within the Client organization. Your main focus will be on driving the development of your team members by fostering open communication, promoting idea generation, and facilitating the implementation of solutions. You will play a key role in cultivating a culture of escalation, openness, and teamwork. Key Responsibilities: - Lead and manage a team of individuals, providing guidance and support as needed - Serve as the primary point of contact for escalated issues, utilizing your broad expertise to address challenges effectively - Foster a culture of continuous improvement by encouraging idea generation and implementing innovative solutions - Develop collaborative relationships with the Client organization, acting as a trusted advisor on operational matters - Take ownership of issues and proactively work towards resolving them in a timely manner Qualifications Required: - Demonstrated experience in leading and managing teams - Strong communication skills and the ability to effectively convey complex information - Proven track record of problem-solving and decision-making in a fast-paced environment - Ability to build and maintain relationships with stakeholders at all levels - Experience in driving people development and fostering a culture of teamwork and collaboration (Note: No additional details about the company were provided in the job description.),