Job
Description
Role Overview: In the Small, Medium Enterprise & Channel (SME&C) organization, you will be part of a team that aims to empower customers through the unique value of the Microsoft cloud. Your role will involve supporting a dedicated set of customers in identifying and achieving their business objectives through digital engagement and partner co-selling. Additionally, you will collaborate across teams to prioritize Diversity and Inclusivity, Well-being, Sustainability, and Learning within the SME&C Corporate priorities. Key Responsibilities: - People Management - Deliver success through empowerment and accountability by modeling, coaching, and caring. - Model the culture, embody values, and practice leadership principles. - Coach the team on defining objectives, enabling success, and helping adapt and learn. - Care by attracting and retaining great talent, understanding individual capabilities, and investing in growth. - Customer Engagement - Ensure high standards for customer relationships, act as an escalation point, and share best practices. - Serve as an executive sponsor, trusted advisor, and advocate for customers and partners. - Coach teams on identifying contacts in new accounts, building engagement, and driving digital transformation. - Advocate for customers within the organization, gather customer insights, and drive customer satisfaction metrics. - Lead teams in understanding customer priorities, coordinating with colleagues, and engaging with C-Suite executives. - Build partner relationships, drive customer value, and ensure teams leverage digital tools for customer engagement. - Account Management - Prioritize and manage the renewal process, creatively address renewal options, and drive on-time renewals. - Coordinate resources across teams, validate plans, and drive strategic partner participation. - Coach on driving value for customers, engaging C-Suite executives, and driving movement to cloud solutions. - Ensure teams are aligned with cloud strategy, engage in win-loss reviews, and remove blockers for deal execution. - Maintain Product and Solution Expertise - Share systematic methods for staying up to date on Microsoft offers and solutions across teams. - Develop and implement plans to build and maintain product and solution expertise within the team. - Hold self and team accountable for training and development, complete required certifications, and drive Technical Skills Initiative (TSI) for the team. Qualification Required: Required/Minimum Qualifications: - 10+ years software industry sales and negotiation experience with year-over-year growth - OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 7+ years sales and negotiation experience or related work or internship experience with year-over-year growth - OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 6+ years sales and negotiation experience or related work - 5+ years people management experience Additional Or Preferred Qualifications: - 15+ years software industry sales and negotiation experience with year-over-year growth - OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 12+ years sales and negotiation experience or related work or internship experience with year-over-year growth - OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 10+ years sales and negotiation experience or related work - 7+ years people management experience,
