Sr. Associate, IT Business Systems Analysis

This role is part of Alcons Information Technology function, a team that delivers cutting-edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly.

The Associate is responsible for developing and maintaining the necessary technology service for the Quality Control applications labvantage LIMS, Empower, SDMS etc. This includes project and enhancements implementation and functional consulting to the operational support team.
This position is expected to liaise with key business stakeholders (e.g., Analytical Science & Technology, Manufacturing, R&D, Quality Assurance and Quality Control Laboratories) to ensure clear communications and effective and compliant solutions. Key Responsibilities:

• Development, implementation, and maintenance of the Quality Control applications Labvantage LIMS, Empower, SDMS and other supporting applications in a GxP regulated environment (medical device).

• Program, implement, and test collection of new modifications and standard functionalities.

• Debug and resolve a variety of issues (bugs, performance, and user) by reading trace files.

• Write technical design documents, solution summaries, operating procedures, change controls and manuals.

• Proven experience in life cycle application development with the ability to generate application development policies, standards, and procedures.

• Develop utilities, procedures, and documentation.

• Maintain application release control (version control)

• Support application installations and upgrades, including third party integration and hardware configuration.

• Ensure that relevant stakeholders engage in specification of new services and/or major upgrades to existing services.

• Ensure the overall user experience is considered when designing and deploying new solutions and services.

• Ensure consistency and traceability between user requirements, functional specifications, and testing & validation. Support validation and testing (IQ, OQ, PQ, UAT...)

• Support end user training

• Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security)

• Keep abreast with industry best practices in leveraging technologies for the business and with regulatory environments/requirements if applicable.

• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope.

• Support operations and ad-hoc requests and research.

Key Requirements/Minimum Qualifications:

• 4 to 7 years Software Development experience. Experience in developing Quality Control Applications (labvantage LIMS, Waters Empower and/or SDMS will be a plus)

• 2+ Years of experience working with PL/SQL query

• Proven experience in scripting languages like JAVA, Java script is a must

• Proficient in Windows and UNIX operating systems

• Good or Advance skills in writing SQL query.

• Experience developing new and updating reports in labvantage LIMS (Jaspersoft, Jasper)

• LIMS labvantage Java Server Pages (JSP)

• Knowledge of laboratory operations processes such as sample management, product testing, equipment testing, chromatography, environmental monitoring

• Able to work effectively both alone and in team/cooperative development efforts.

• Strong analytical and critical thinking skills.

• Application implementation practices and procedures

• Strong verbal and written communication skills, with an ability to communicate with all levels of the organization.

• Ability to multi-task and meet multiple deadlines in a demanding environment.

• Flexibility to adapt to changing priorities in a positive and timely manner Cheerful outlook and strong work ethic.