About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Overview
The Workforce Management Support Analyst is responsible for optimizing workforce operations by analyzing data, actioning anomalies in the data, and providing suggestions for process improvement. This role safeguards information, evaluates existing procedures, and identifies new areas of risk. The analyst uses discipline-specific expertise to achieve goals, often providing guidance as a project manager or consultant.
Key Responsibilities
- Workforce Process Improvement: Implements and identifies improvements to workforce management processes to enhance operational efficiency and service delivery.
- Data Analysis & Reporting: Develops and maintains workforce management reports and dashboards to track key performance indicators (KPIs). Analyzes workforce data to identify trends, anomalies, and opportunities for improvement.
- Stakeholder Collaboration: Maintains relationships with partners to manage the effectiveness of workforce management processes and collaborates with cross-functional teams to ensure alignment on workforce objectives.
- Risk Mitigation: Mitigates risks related to conversions and manages change request data for accuracy and efficiency.
- Problem Solving: Solves problems in straightforward situations and analyzes possible solutions using technical experience, judgment, and precedents.
- Compliance: Works within established guidelines and policies, ensuring compliance with labor laws and regulations.
- Process Documentation: Participates in the documentation of standard operating procedures and process improvements.
Required Knowledge & Skills
- Strong analytical and problem-solving skills.
- Good understanding of web application and AI tools
- Proficiency in Microsoft Excel (pivot tables, advanced formulas), and familiarity with workforce management software/tools (e.g., Verint, NICE, SQL, Tableau, Power BI).
- Excellent communication and interpersonal skills; ability to explain complex information in straightforward situations.
- Ability to work independently and manage multiple priorities.
Qualifications
- College or university degree in Business, Analytics, Information Security, or a related field.
- Relevant proven work experience in workforce management, data analysis, or information security (preferably in a high-volume environment).
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [HIDDEN TEXT].We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
