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Sr. Associate, Catalog, Kitchen - OHL

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Training Excel Business reporting Catalog Associate Customer complaints Customer experience Management MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc. Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools. Handle various types of cases related to inbounding, product issues and customer complaints Provide required inputs to seller to manage customer feedbacks Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience Document processes & regularly update existing Sops Review & suggest SOP changes required if any to the team basis input from Category managers Handle various sets of daily, weekly and monthly business reports Onboard new processes if required as per the business needs Key job responsibilities Manage Catalog for Kitchen Categories Work on IDQ improvement projects - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel

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