Sr Associate Business Analyst

This position will play a key role in optimizing the organization's technical environment by driving customer engagement, refining business processes, and supporting strategic decision-making. This role will focus on analyzing and prioritizing rationalization targets, calculating total cost of ownership (TCO), and leveraging data insights to guide senior management. Working closely with the data management team and reporting to the Senior IS Manager, the specialist will contribute to building a sustainable service model for technology rationalization.

Roles & Responsibilities

• Identify and prioritize rationalization opportunities across the technical environment.
• Analyze and calculate Total Cost of Ownership (TCO) to support strategic decision-making.
• Develop and implement business process improvements to enhance efficiency and effectiveness.
• Work closely with the data management team to ensure accurate identification and reporting of rationalization targets.
• Translate complex data into actionable insights and compelling narratives for senior leadership.
• Maintain and enhance dashboards to track rationalization progress and key performance indicators (KPIs).
• Collaborate with internal teams and stakeholders to ensure alignment on rationalization goals.
• Support customer outreach efforts to drive engagement and adoption of technology rationalization initiatives.
• Prepare reports and presentations for senior management, outlining progress, impact, and recommendations.
• Work alongside the Senior IS Manager and team members to establish a sustainable technology rationalization framework.
• Contribute to the development of best practices and standard operating procedures for technology rationalization.

Functional Skills

Must-Have Skills

• Proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel).
• Ability to interpret complex datasets and translate them into actionable insights.
• Experience in stakeholder engagement and cross-functional collaboration.

Good-to-Have Skills

• Understanding of IT asset management, cost optimization, total cost of ownership, and technology lifecycle management.
• Experience with cost-benefit analysis for IT rationalization projects.
• Experience with ServiceNow, especially CMDB, Common Service Data Model (CSDM), and IT Service Management.
• Experience working in SAFe and/or Agile Teams.
• Experience with process development/engineering.

Professional Certifications

• SAFe for Teams certification (preferred)

Soft Skills

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Able to work under minimal supervision
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.

Basic Qualifications

• Master's degree and 1 to 3 years of Information Security or IT experience
• OR
• Bachelor's degree and 3 to 5 years of Information Security or IT experience
• OR
• Diploma and 7 to 9 years of Information Security or IT experience