Sr Associate Business Analyst

In this vital role, you'll be a key contributor to the Clinical Trial Management, Monitoring, and Engagement (CTMME) product team, supporting the Veeva ClinOps suite of applications (Veeva CTMS, etc.). This position combines domain expertise and analytical skills to gather, refine, and document business requirements, including user stories, business process maps, and test plans. Collaborating closely with developers, Product Managers, and business partners, you'll ensure technical requirements are well-defined, enabling accurate planning, estimation, and delivery of high-quality software solutions. Responsibilities also include sourcing and integrating data, ensuring its accuracy and alignment with regulatory needs, and developing test cases to validate system implementation.

Beyond requirements analysis, this role emphasizes understanding how businesses create, consume, and make decisions using data within their processes. With a proactive approach to problem-solving and collaboration, you'll ensure all business requirements are captured and appropriately reflected in subsequent documentation (technical/functional requirements, test cases, etc.) and in the final delivery.

Roles & Responsibilities

• Collaborate with System Architects and Product Managers to manage business analysis activities.
• Capture the voice of the customer to define business processes and product needs.
• Collaborate with Product Management, vendors, and business partners to analyze and document the impact of Veeva version upgrade releases and refine the Product backlog.
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs.
• Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog.
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs.
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to customers.
• Develop and implement effective product demonstrations for internal and external partners.
• Maintain accurate documentation of configurations, processes, and changes.

Basic Qualifications

• Master's degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Bachelor's degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Functional Skills

Must-Have Skills

• Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology.
• Experience with SAFe Framework and Agile software development methodologies.
• Experience with Veeva ClinOps suite of applications.
• Good communication skills and the ability to work with senior leadership with confidence and clarity.
• Experience in writing requirements for the development of modern web applications.
• Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA.

Good-to-Have Skills

• Demonstrated expertise in a scientific domain area and related technology needs.
• Understanding of scientific software systems strategy, governance, and infrastructure.
• Experience with Veeva Risk-based validation tool.
• Technical thought leadership.
• Able to communicate technical or complex subject matters in business terms.
• Jira Align experience.
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology.

Soft Skills

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.