Sr Application Specialist

Job Description

Key Responsibilities Client Product Support : Deliver expert-level support for thinkFolio , addressing functional and technical client issues across all facets of the platform. Issue Resolution & Troubleshooting : Effectively analyze and resolve complex client issues; escalate appropriately and work cross-functionally to implement timely solutions. Client Interaction : Maintain excellent communication with clients, ensuring prompt, courteous, and comprehensive responses via all support channels. Multi-Tasking : Manage multiple client requests simultaneously while ensuring thorough documentation in internal support systems. Collaboration : Work closely with senior managers and global teams across business units to support strategic client outcomes. Knowledge Management : Contribute to the development of user guides, troubleshooting documentation, and internal/external knowledge base content. Process Improvement : Identify opportunities to improve support workflows and product functionality through user feedback. What We're Looking For Education & Qualifications Bachelor's degree in Computer Science , Information Technology , or a related field. Experience 5+ years of product/application support experience, preferably in enterprise software or investment management systems . Experience in the financial services industry is highly preferred. Demonstrated success in troubleshooting complex technical issues and providing end-to-end solutions. Technical Skills Proficiency in SQL and scripting languages . Strong skills in data analysis tools . Familiarity with ITSM platforms and ticketing tools (e.g., Jira, ServiceNow) is a plus. Soft Skills Strong analytical and problem-solving abilities with the capacity to prioritize under pressure. A customer-centric mindset , focused on delivering high-value client support. Excellent verbal and written communication skills in English. Ability to work in a global, cross-functional team environment .