Sr. Analyst - MIS & Automations

In this role based at Advant IT Park, Noida, India, within the GSS English & Exams (IELTS Operations) Department, you will be responsible for understanding the information needs of the operations and delivery teams. Your primary focus will be on developing and maintaining reports and systems to ensure accurate and timely fulfillment of these needs. Key Responsibilities: - Short- and long-term workload forecasting - Scheduling and real-time resource management - Ensuring delivery of key performance metrics - Supporting IELTS Operations reporting requirements - Aligning reports with business strategy and identifying new reporting needs - Ensuring compliance with information security policies and ISO 27001 standards - Managing access levels and providing security awareness training to the team Qualifications Required: - Graduate degree - Microsoft Excel Certification (Intermediate level) - VBA Certification (Intermediate) - Power APP - Power Automate - .NET (Basic) - Advance Excel certification (desirable) Role Specific Skills, Knowledge, and Experience: - Advanced MS Office skills - Good communication skills - Expertise in reporting & analytics with relevant experience in a reporting/analytics role - Strong understanding of MIS principles, reporting standards, and performance metrics - Proactive approach with a focus on problem analysis & resolution, ability to plan well and prioritize work - Expertise in MS Excel, VBA, workflow automation, macro development, or process improvement techniques - Proficiency in reporting and dashboard tools: Power App, Power Automate - English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognized qualification - Demonstrable experience of reacting positively to change - Experience in a KPO industry in a secured environment - 2-5 years in MIS, data analysis, or automation roles - MIS reporting and automation projects Benefits: - 21 days of Annual Leave per calendar year - 14 days of Public Holidays per calendar year - Group Mediclaim policy - Group term life insurance policy - Group accident insurance policy - Gratuity, subject to prevailing country laws - Free library membership - Professional development opportunities for ongoing learning and career growth Please note, this role requires 100% onsite work from the Noida office, with a shift-based schedule. Occasional travel and extended hours during training drives may be required. Applicants must already have the right to live and work in India as work passes cannot be sponsored.,