The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.This job will coordinate responses to fraud attacks and drive effective mitigation in collaboration with teams across the enterprise. You will manage a portfolio of incidents from intake to timely resolution and drive complex analyses to identify root causes, evaluate remediation, and champion long-term risk mitigation opportunities. Your responsibilities also include maintaining incident records and delivering effective communications to technical and non-technical experts and senior leaders.
Essential Responsibilities:
- Lead sensitive and high-risk investigations, including conducting interviews of witnesses
- Conduct deep-dive root cause analyses and identify opportunities to mitigate risk to the company and its customers
- Lead presentations and briefings related to investigative findings and root cause analysis
- Effectively manage a case portfolio with a focus on timely conclusion of end-to-end investigations
- Develop and maintain familiarity with company products and services, and related data
- Build strong relationships with key partners and senior leaders
- Engage and collaborate with internal stakeholders as needed
- Maintain technical proficiency with several investigative tools and techniques, including both internal and external tools
- Shape and execute comprehensive, high-quality end-to-end investigations to identify complex fraud patterns, trends, and typologies impacting the company and its global user community
- Communicate findings concisely, accurately, and clearly to all levels of leadership
- Drive investigations to a timely conclusion following the completion of a comprehensive analysis of information across multiple platforms and jurisdictions
- Conduct deep-dive root cause analyses that consider policy and product opportunities, and clearly and succinctly identify contributing factors
Expected Qualifications:
- 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities And Preferred Qualifications
The Senior Analyst, Global Investigations will serve as a Fraud Incident Manager within the Fraud Incident Response and Management (FIRM) team, part of PayPal's Fraud & Insider Defense (FIND) organization. FIRM is responsible for orchestrating the company's response to fraud attacks, driving effective mitigation strategies, and conducting thorough data analysis to determine the scope of fraud events and support potential disclosure requirements. This role offers the opportunity to collaborate across global teams, including product engineering, fraud prevention, cybersecurity, legal, and communications, as well as Business Risk Control leads and second line partners. The Fraud Incident Manager must effectively manage high-pressure situations, influence short- and long-term priorities, and help safeguard customers and PayPal's platform through proactive incident handling, deep analysis, and strategic solution implementation.
