Sr Analyst, Application Development & Maintenance (WMS)

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases, and websites to achieve the organization's internal needs and externally facing business needs.

Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance, and enhancements of existing applications.

Job Summary

We are seeking an experienced technology specialist who can partner in delivering day-to-day activities in support operations across multiple processes focused on Warehouse Technology solutions Manhattan Integration Framework and Manhattan Active WM, Mobile Applications. In this role, you need to maintain run & operations capabilities for IT landscape supporting at-Home business unit while also focusing on continuous improvement, improving business outcome, and delivering world-class solutions.

The primary focus for this role is to maintain IT applications focused on supply chain and warehouse management in at-Home solutions. You will play a hands-on role, focused on solution analysis, problem solving, incident management, continuous improvement, quality control, configuration, and work on cross-functional teams for business outcomes. The ideal candidate will have multi-year experience working in application build and maintenance projects focused on warehouse management (Manhattan) enterprise capability. This role requires strong technical knowledge, stakeholder management, and domain expertise in Manhattan WMS to ensure seamless integration across a diverse application landscape.

Responsibilities

Team Collaboration:

• Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoption
• Monitor service management progress, and ensure alignment with quality standards

Functional Expertise:

• Strong to very strong understanding of warehouse management business process and platforms and applications
• Knowledge of healthcare industry standards and regulations
• Knowledge of industry best practices in medical devices manufacturing, sales, and distribution
• Very good technology knowledge in Manhattan warehouse management enterprise applications
• Experience with various testing methodologies including functional, non-functional, and performance testing
• Collaborate cross-functionally with enterprise, infrastructure, architecture, and cross-functional leaders to achieve results
• Develop and maintain configuration standards and help in establishing and/or improving KPIs to measure the run & operations effectiveness
• Continuously evaluate testing processes, identify areas for improvement, and implement best practices
• Documents and manages SOPs for software and information platform systems

Qualifications

• Bachelors degree in related field or equivalent work experience
• Warehouse Management Application experience, Manhattan Active or WMOS preferred
• Minimum 5 years of IT and 3 years of hands-on experience in Manhattan enterprise applications
• 1 - 3 years of experience of successful production support, testing, deployment, and validation in a corporate environment
• Problem Solving Skills Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem
• Ability to synthesize insights from data to drive system and/or process improvements
• Communication Skills Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively
• Business Acumen – Broad understanding of the business functions, business applications, and site-specific requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders
• Strong stakeholder and people management skills
• Expertise in change management and user adoption strategies
• Timing – This position requires flexibility to work in multiple shifts. As the need for the role is to provide 24x5 business operations support, there will be need to work during early India hours as well as late India hours depending on the business requirements. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restoration
• Demonstrated ability to lead, motivate, and manage diverse teams along with innovation and driving change
• Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
• Experience working in an onshore-offshore development model
• Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
• Someone that embraces diversity, and values people not just for what they do but who they are
• Actively foster an environment where people can bring their authentic selves to work

Additional Preferred Qualifications:

• Experience with ServiceNow, Jira, GitHub, Postman
• Familiarity with managing/solutioning applications in GCP Cloud
• Experience collaborating in global/geographically diverse teams
• Strategic mindset and critical thinking
• Experience with Agile development methodologies and CI/CD processes
• Process oriented – grasps process flows and can translate them to Business impact. Must be driven to seek intent, draw meaningful conclusions and drive value
• Excellent written and verbal communication skills
• Self-motivated. Must be flexible and willing to adapt to change
• Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
• Must be very thorough with day-to-day planning and keeping oneself organized
• Willingness to work off hours, as requested

Responsibilities:

• Improve incident response times, decrease SRT duration and eliminate incident root cause
• Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions
• Ensures streamlined support for root cause analysis, permanent corrective actions and problem resolution
• Apply governance policy standards consistently with respect to SLA performance
• Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration
• Ensures 24X7 coverage for SRT support, High(P2) priority tickets
• Participate in daily operational stand-up meetings with team
• work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team
• Reporting tasks at stated cadence: Daily, Monthly

What is expected of you and others at this level

• Decisions have a short-term impact on work processes, outcomes and customers.
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management; Interactions normally involve resolution of issues related to operations and/or projects; Gains consensus from various parties involved
• Applies advanced knowledge and understanding of concepts, principles, and technical
• Provides solutions which may set precedent
• Persuades others into agreement in sensitive situations while maintaining positive relationships