Sr. Aftermarket Engineer / Sr. Aftermarket Specialist

As an Engineer Parts & Service for the Service division (PTS) of the Chicago Pneumatic brand within the Power Technique Business Area, your role is crucial in supporting and improving PTS activities in your respective region. You will be responsible for the technical service & operations of the region, with a primary focus on increasing Aftermarket Revenue through promoting various Aftermarket products and activities in the regions through dealers. Regular domestic travel and frequent interaction with customers are essential aspects of this position. PTS operates as a dealer-driven organization, making the coordination and development of dealers a key priority. Ensuring total customer satisfaction, retaining existing customer loyalties, promoting service as a business line, and boosting parts business in the territory through various activities are all part of your responsibilities. Organizing Service Camps in coordination with dealers to increase the 1:1 ratio, implementing PGA with dealers for customer segmentation, and placing special focus on dealer manpower competency development are integral to your role. Collaboration with the Capital Equipment Sales Team to ensure a seamless approach to the customer, meeting Spare Parts Targets, conducting regular meetings with Engine OEMs to ensure customer satisfaction, working on focus products and priorities, imparting training to the dealer service team, and serving as their mentor are all critical functions of this position. Additionally, you will be responsible for internal and external customer satisfaction, regional PTS receivables, and maintaining a good knowledge of MS Office. You should have 5-7 years of experience in a similar role, along with a DME (or) degree in engineering. Hands-on technical knowledge, analytical skills, experience in dealer management, proficiency in MS Office, interpersonal skills, and being a good team player are essential qualifications for this role. With over 110 years of experience since 1901, Chicago Pneumatic has built a reputation for delivering reliability while deeply understanding customer needs. As a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications, we engineer our products for performance and lasting customer value. People. Passion. Performance. This is our promise.,