Customer Service New Associate - Query Management Accenture

0.0 - 3.0 years

0 Lacs

maharashtra

On-site

You will be working as a Management Level - New Associate at Accenture in Mumbai. As an advisor in the Service Desk, your primary responsibility will be to provide end-to-end assistance to customers regarding billing, package-related queries, and technical support. You will need to engage with customers in a personalized manner, ensure high productivity, exhibit strong communication skills, and identify sales opportunities. It is essential to demonstrate attention to detail, take ownership of tasks, and be open to feedback. Your ability to multitask using various applications, adhere to compliance measures, and work collaboratively with other support teams will be crucial. To excel in this role, you must possess strong customer service skills, proficiency in verbal English, multitasking abilities with different tools, analytical thinking, problem-solving skills, and attention to detail. Your role will involve liaising with various support teams, ensuring proper documentation, timely resolution of incidents, and maintaining a high level of customer satisfaction. You will be accountable for managing the customer journey effectively and resolving issues efficiently. The ideal candidate for this role should be adaptable, able to perform under pressure, detail-oriented, and capable of establishing strong client relationships. You should be willing to work flexibly based on business requirements, exhibit a positive attitude, be a quick learner, punctual, disciplined, and possess excellent communication skills. Customer focus, results orientation, integrity, and attention to detail are key attributes that are highly valued. Additionally, you should have completed any graduation from a recognized university, with preference given to 10+2 under-graduates with at least 6 months of prior experience. Your performance will be assessed based on customer satisfaction metrics like CSAT and NPS, productivity metrics such as AHT and Break Adherence, quality and compliance metrics, knowledge check scores, attendance, revenue metrics, and first-time resolution of customer queries. As a part of the Service Desk team, you will be responsible for delivering 1st level customer service support, acting as a Single Point of Contact ("SPOC") to meet the communication needs of users and clients effectively. You may be required to switch between support channels like phone, chat, and email as per business requirements. In this role, you will be expected to solve routine problems using general guidelines and referrals, with your primary interactions within your team and direct supervisor. You will receive detailed instructions on tasks, and your decisions will have a direct impact on your work under close supervision. As an individual contributor within a team, you will have a predetermined scope of work, and flexibility to work in rotational shifts may be required.,

Posted 3 weeks ago

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Sr. Aftermarket Engineer / Sr. Aftermarket Specialist Chicago Pneumatic

5.0 - 9.0 years

0 Lacs

jaipur, rajasthan

On-site

As an Engineer Parts & Service for the Service division (PTS) of the Chicago Pneumatic brand within the Power Technique Business Area, your role is crucial in supporting and improving PTS activities in your respective region. You will be responsible for the technical service & operations of the region, with a primary focus on increasing Aftermarket Revenue through promoting various Aftermarket products and activities in the regions through dealers. Regular domestic travel and frequent interaction with customers are essential aspects of this position. PTS operates as a dealer-driven organization, making the coordination and development of dealers a key priority. Ensuring total customer satisfaction, retaining existing customer loyalties, promoting service as a business line, and boosting parts business in the territory through various activities are all part of your responsibilities. Organizing Service Camps in coordination with dealers to increase the 1:1 ratio, implementing PGA with dealers for customer segmentation, and placing special focus on dealer manpower competency development are integral to your role. Collaboration with the Capital Equipment Sales Team to ensure a seamless approach to the customer, meeting Spare Parts Targets, conducting regular meetings with Engine OEMs to ensure customer satisfaction, working on focus products and priorities, imparting training to the dealer service team, and serving as their mentor are all critical functions of this position. Additionally, you will be responsible for internal and external customer satisfaction, regional PTS receivables, and maintaining a good knowledge of MS Office. You should have 5-7 years of experience in a similar role, along with a DME (or) degree in engineering. Hands-on technical knowledge, analytical skills, experience in dealer management, proficiency in MS Office, interpersonal skills, and being a good team player are essential qualifications for this role. With over 110 years of experience since 1901, Chicago Pneumatic has built a reputation for delivering reliability while deeply understanding customer needs. As a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications, we engineer our products for performance and lasting customer value. People. Passion. Performance. This is our promise.,

Posted 1 month ago

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Sales Consultant PPS Motors Private Limited

1.0 - 6.0 years

2 - 3 Lacs

Punalur, Kollam, Kottarakkara

Work from Office

Role & responsibilities We are urgently in need of dynamic and passionate Sales Consultant candidates to join our Automobile Dealership at Kollam. The candidate will be responsible for Vehcile Sales through customer handling, understanding customer needs so as to make sure a premium customer experience. Preferred candidate profile

Posted 1 month ago

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