Senior Aftermarket Engineer / Senior Aftermarket Specialist

As an Engineer Parts & Service for the Service division (PTS) of the Chicago Pneumatic brand within the Power Technique Business Area, your role involves supporting and improving PTS activities in your respective region. You will be responsible for the Technical Service & Operations of the region, with a focus on increasing Aftermarket Revenue through the promotion of different Aftermarket products and activities in the regions through dealers. Regular domestic travel and frequent interaction with customers will be required. PTS is a dealer-driven organization, making coordination and development of dealers crucial. Your key responsibilities include: - Ensuring total customer satisfaction and retaining existing customer loyalties. - Promoting service as a business line and parts business in the territory through various activities. - Organizing Service Camps in coordination with dealers to increase the 1:1 ratio. - Implementing PGA with dealers for customer segmentation. - Focusing on dealer manpower competency development. - Coordinating with the Capital Equipment Sales Team to ensure a seamless approach to the customer. - Meeting Spare Parts Target. - Regularly meeting with Engine OEM to ensure customer satisfaction. - Working on focus products and priorities. - Imparting training to the dealer service team and being their mentor. - Ensuring internal and external customer satisfaction. - Being responsible for regional PTS receivables. Qualification Required: - DME (or) Degree in engineering Experience: - 5-7 years of experience in a similar role. Knowledge & Skills: - Hands-on technical knowledge. - Analytical skills. - Experience in dealer management. - Proficiency in MS Office. - Interpersonal skills and a good team player. - Customer-focused. Chicago Pneumatic, with over 110 years of experience since 1901, is a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications. Their products are engineered for performance and lasting customer value, embodying the principles of People, Passion, and Performance.,