Sr Account Manager

Account Management

• Strive to exceed client expectations and maintain strong and trusted relationships internally and externally. Work with client account team to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts
• Proactively identify potential obstacles internally and externally and navigate the organization to address and resolve issues
• Establish strong working relationships with internal teams and client leadership team, fostering a collaborative, energized internal account team
• Produce and interpret project and financial reports for internal and external reference/communication
• Ensure compliance with operational processes and demonstrate growing understanding and implementation of internal processes. Manage weekly revenue forecasts/opportunities.
• Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to support finance and forecast accuracy. Manage monthly invoices and payment follow-ups to minimize the days outstanding
• Partners with sub-practice Project Managers/Project Leads to understand timeliness and provide delivery of quality of client deliverables, reports, change requests and proposals
• Support Sr Account leads to manage the Salesforce account review plan, account map and account health updated monthly

Account Growth Support

• Ability to listen to client needs through probing, identify potential selling / revenue opportunities and escalating to Sr Account Director (or CP)
• Manage SOW renewals /change orders with the client and Merkle legal teams
• Support account management team in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle
• Develop a working knowledge of Merkle GTM (Go To Market) strategies