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Capgemini
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Sprinklr Consultant

Sprinklr Consultant

Capgemini

3 - 5 years

7 - 11 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

configuring enterprise software automation communicate customer success use cases media contact center

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
We are seeking a skilled and customer-focused Sprinklr Platform Consultant to join our team. The ideal candidate will have hands-on experience in configuring and optimizing the Sprinklr platform to drive positive business outcomes for enterprise clients. This role involves working directly with customers to implement and enhance Sprinklr"™s CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation capabilities. In this role you will play a key role in:

Configure and customize the Sprinklr platform to meet client-specific business needs and use cases.

Collaborate directly with customers to ensure full utilization of Sprinklr"™s CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation features.

Proactively identify opportunities for platform optimization and deliver in-platform solutions to maximize value realization.

Document and communicate best practices, configuration guides, and solution designs.

Provide ongoing support and consultation as part of managed services or professional services engagements.

Work cross-functionally with internal teams including product, engineering, and customer success to ensure seamless delivery

YOUR PROFILE

Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.

Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform

Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.

3 - 5 years"™ experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry

3 - 5 years"™ Experience in Enterprise Software consulting and/or technical configuration.

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Sprinklr Consultant