Splunk Solution Engineer

Role: Splunk Solution Engineer

Location: Ahmedabad

Experience: 5+ years

Shift: Rotational including night shift

Work mode: Work from office

Job Brief

• Provide consistent high quality technical support for customers through email, phone or other tools preferred by clients.
• Communicate effectively with requestors and next level systems and service management throughout the problem management process to ensure that all communications are timely and accurate.
• Follow documented support procedures; manage each issue through resolution to meet established service levels.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Maintain technical skills through participation in ongoing training

Roles & Responsibilities:

• Track and update all problems in the case tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
• Escalate incidents in a timely manner per support procedures.
• Proactively monitor, recognize, analyse, isolate and/or resolve and document all applications support issues.
• Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes
• Should be able to work on Shifts including night shifts

Competencies

• Must have a minimum of 5yrs exp in splunk application support for captive and hybrid environment which includes customer interaction and case management.
• Hands-on Production support experience with troubleshooting in scripts like bash, python, javascript, GitHub, FastAPI etc.
• Must have good knowledge in integration methods like API, HEC, scripted inputs etc
• Good knowledge of splunk integrations systems in On-Prem, Saas apps, network components and databases etc.
• Good SQL , PL/SQL, SQLAlchemy etc.