Position Summary: The Student Retention Specialist plays a critical role in supporting student success and ensuring continuity of enrollment. This role involves proactive communication with parents and students, identifying barriers to engagement, and implementing strategies to retain students throughout the academic journey. The ideal candidate is empathetic, organized, data-driven, and passionate about student success. Key Responsibilities: Engagement & Communication: Maintain regular, friendly communication with parents and students to ensure satisfaction and address concerns. Conduct check-in calls/emails with families who show signs of disengagement or irregular attendance. Coordinate feedback sessions post-classes and follow up on concerns with the academic team. Retention Strategies & Execution: Track attendance and class participation; identify at-risk students and intervene early. Create personalized retention plans and work with the academic coordinator and tutors to implement solutions. Promote re-enrollments by highlighting progress and future learning goals. Data & Reporting: Maintain accurate records of student engagement, satisfaction levels, and retention statistics. Prepare weekly/monthly retention reports and recommend improvements. Collaboration: Work closely with sales, academic, and support teams to ensure seamless student experiences. Assist in onboarding and orientation sessions to set clear expectations with students and families. Qualifications & Skills: Bachelor's degree in Education, Psychology, Communications, or related field. Prior experience in education, client relations, or student support roles preferred. Excellent interpersonal, verbal, and written communication skills. Strong organizational and follow-up abilities. Empathy, patience, and a problem-solving mindset. Proficiency with CRM tools and basic data analysis. What We Offer: A dynamic, mission-driven work environment. Opportunities for professional growth and training. Collaborative team culture. Show more Show less

We are seeking an energetic and enthusiastic Proficient English Tutor to join our team on a full-time basis. The ideal candidate will possess a strong command of the English language and excel in delivering engaging, high-quality lessons. As a remote tutor, you will not only provide exceptional educational support but also play a key role in converting demo sessions into ongoing tutoring relationships through dynamic presentations and professional communication. Key Responsibilities: Lesson Delivery: Teach English with high energy and enthusiasm, covering grammar, vocabulary, reading comprehension, and writing through virtual platforms. Ensure lessons are engaging, interactive, and tailored to individual student needs. Demo Sessions: Present our tutoring program to parents and students with passion and professionalism. Highlight the unique benefits and value of our courses, effectively addressing any questions or concerns. Conversion: Drive the conversion of demo sessions into regular tutoring engagements. Utilize persuasive communication techniques to showcase the advantages of continued tutoring and address potential objections. Student Engagement: Create a positive and motivating virtual learning environment. Foster strong relationships with students and parents, ensuring that students remain excited and committed to their learning journey. Communication: Maintain clear, professional, and prompt communication with students and parents. Provide regular updates on student progress and actively engage with parents to discuss their child's needs and progress. Feedback and Improvement: Continuously gather feedback from students and parents to refine your approach. Stay updated on best practices in online education and implement improvements to enhance the quality of your presentations and teaching methods. Administrative Duties: Manage administrative tasks such as recording attendance, preparing reports, and maintaining student records through online systems with precision and efficiency. Qualifications: Education: Bachelor’s degree in English, Education, Linguistics, or a related field. Advanced degrees or teaching certifications are a plus. Experience: Proven experience as an English tutor or teacher, preferably with experience in online teaching and demonstrated success in converting demos into ongoing engagements. Skills: Excellent command of the English language, both written and spoken. Exceptional interpersonal and communication skills, with a focus on enthusiasm and professionalism. Proficiency in using online educational technology and tools (e.g., Zoom, Google Classroom). Strong organizational and time-management skills. Ability to deliver engaging presentations and effectively drive conversions. Attributes: High energy and enthusiasm for teaching and presenting. Passionate about helping students succeed and committed to delivering high-quality educational experiences. Creative and resourceful in lesson planning and problem-solving. Persuasive and skilled in sales techniques for converting demo sessions into regular clients. Additional Information: Remote Work: Must have a reliable internet connection and a suitable home office setup. Work Hours: Full-time hours with flexibility required to accommodate students in different time zones.