Specialist - Twilio Flex

Greetings from Mastek!

We have an exciting opportunity for you. We are seeking a Specialist - Twilio Flex. Sharing below job details, please apply if you are interested and have relevant skillset.

• Experience : 10+ years

• Job Location : Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy and Ahmedabad.

• Shift Timing : 3 PM IST : 12:00 AM IST

Skillset

• Must have skills: Twilio Flex (Cloud platform), ReactJS, HTML/CSS, Applications Development, AI
• Secondary skills that desired on top of above: Cisco, CVP Call STudio/ICM Scripting, SQL, Python, CUCM,

Additional details

• Experience in optimizing telephony IVR, ACD & Dialer – systems, processes and staff using high-tech methodologies.
• Experience in design, development, deployment and management of Telephony, Call Center & AI technologies across the enterprise.
• Experience with Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)