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Amgen Inc
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Specialist Software Engineer-ServiceNow

Specialist Software Engineer-ServiceNow

Amgen Inc

8 - 13 years

4 - 8 Lacs

hyderabad

Posted:5 days ago| Platform:

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Skills Required

continuous integration ci/cd system administration servicenow platform architecture rest software testing system design user stories sql microservices java devops design patterns system performance software engineering agile aws soap middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards.
Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations.
Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization.
Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems.
Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency.
Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases.
Maintain governance documentation, system design records, platform policies, and reusability standards.
Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality.
Provide oversight and guidance to ensure compliance with change management, audit, and security requirements.
Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement.

Must-Have Skills:

ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration.
Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability.
Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow.
Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years

Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards.
DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems.
System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification.
Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items.

Professional Certifications:

ServiceNow Certified System Administrator (required)
ServiceNow Certified Implementation Specialist/Developer (preferred)
ITIL v3/4 Foundation Certification (preferred)
Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred)

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