AWS Connect Developer (IBM ODM)

Miratech

4 - 9 years

3 - 7 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

computer science health insurance backend automation agile operations internship analytics team building python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Design, configure, and implement Amazon Connect contact center solutions.
Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
Optimize call flow performance, routing strategies, and customer experience.
Monitor, troubleshoot, and improve contact center metrics and system reliability.
Develop, implement, and maintain business rules and decision logic using IBM ODM.
Collaborate with business teams to model, validate, and test decision tables and rule flows.
Integrate ODM decision services with AWS workflows and backend systems.
Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
Ensure accuracy, consistency, and performance of rule execution in production environments.

4+ years of experience with AWS services, including at least 3 years with Amazon Connect.
2+ years of
hands-on experience with IBM ODM
(Rule Designer, Decision Center, Rule Execution Server).
Proficiency in Node. js or Python for AWS Lambda development.
Strong understanding of REST APIs, microservices, and JSON-based integrations.
Familiarity with contact center KPIs, operational metrics, and call flow optimization.
Excellent problem-solving, communication, and analytical skills.
Bachelor s Degree in Computer Science, Engineering, or related field.

Nice to Have:

Experience with Amazon Connect integrations involving AI/ML, Lex, or Kinesis.
Exposure to other conversational AI platforms like Google Dialogflow.
Experience implementing call center reporting or analytics dashboards.
Knowledge of DevOps practices, CI/CD pipelines, or automation tooling.
Familiarity with Agile methodologies and collaboration tools like Jira and Confluence.

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