Job
Description
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. As a Specialist Network Technology Support, you are considered an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements. Key Roles and Responsibilities: Ensure the reliability and continuous operation of AT&Ts Mobility technologies through 24x7 technical support Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management Technical skills in security analysis, troubleshooting, and remediation Technical skills that cross multiple functions including networking, servers, applications, and tools Interface directly with external clients, 3rd party vendors, and internal/external technical teams Interfacing and responding to external client s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements Performs software installations and upgrades to operating systems and layered software packages Strong vendor relationships with but not limited to Cisco, Ericsson, Amdocs, HP, and Oracle Develop and maintains Linux-based virtual network functions (vNF) from the hardware-level through application-layer, including call-flow Required Qualifications: 5+ years experience OS Support: Linux Red Hat, SUSE Linux, and Ubuntu 5+ years experience Hardware Support: Cisco UCS, HPE 5+ years experience Cloud, Virtualization, Containerization Support: VMWare vCenter Mgmt, Azure, OpenStack, Docker, and Kubernetes Job ID R-69943 Date posted 06/16/2025
