Specialist IS Engineer - Endpoint Management

Roles & Responsibilities:

• Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI).
• Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions.
• Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements.
• Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment.
• Evaluate new devices, provide data-driven feedback, and assist with compliance validation.
• Collaborate with cross-functional IT teams including Cyber Security, Network Administration, and Deskside Services for device requirements, integration, and support.
• Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services.
• Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction.
• Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts.
• Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps.
• Support the execution of strategic projects and initiatives within the endpoint management domain.

What we expect of you

Basic Qualifications and Experience:

• Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years of Information Systems experience

Functional Skills:

• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.
• Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices.
• Strong troubleshooting and problem-solving skills in large-scale IT environments.
• Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies.
• Experienced in collaborating with DevOps and Agile teams
• Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management.
• Experienced in packaging software for large-scale deployment on Windows and Mac.
• Ability to communicate effectively with technical and non-technical stakeholders.

Professional Certifications:

• S

  caled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Excellent verbal and written communication with customers, team members, and management.
• Positive, proactive attitude focused on service improvement and exceeding expectations.
• Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing.
• Self-starter who thrives in fast-paced, high-pressure environments.