Specialist Customer Process & Support

The role involves providing consistent customer service delivery to build customer confidence and meet their ongoing needs and expectations. You will be required to offer extended support during month ends and projects for business needs or process improvements. Researching and resolving system or security-related issues, as well as escalating them to other process areas for resolution, will be part of your responsibilities. Maintaining a high-quality customer-focused orientation is crucial. You will need to listen to customers, obtain necessary information, and explain why services cannot be provided if necessary. Timely responses, clear and accurate information provision, and anticipating problems or questions are essential aspects of the role. Additionally, you will be responsible for maintaining reports, trend analysis, and updating training documents promptly. Being trained in all regions, serving as a subject matter expert for projects or areas within CPS, working with minimal supervision, and possessing sound process knowledge are also key requirements. Qualifications include a Bachelor's or Master's degree in Commerce and 2-6 years of work experience in the relevant domain. Strong technical skills in ERP systems like PeopleSoft, flexibility to work in a 24*5 environment, basic understanding of accounting principles, excellent communication skills, proficiency in Microsoft Office, and a proven track record in providing outstanding customer service are necessary. If you believe you have the potential to excel in this role despite not meeting every requirement, we encourage you to apply and start your journey with us today.,