Specialist Customer Care Support

Embark your transformative journey with Barclays as Specialist Customer Care Support, where you'll be responsible to manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. Your role will involve providing exceptional customer service while resolving more complex customer needs/requests.

To Be Successful, You Should Have Experience With

• Experience of working in BPO/KPO.
• Familiar with Operating Systems (Windows).
• Ability to work independently or as part of a team.
• Excellent verbal and written communication skills.
• Knowledge of risk and audits.
  

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skill.This role is based in Pune.

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests.