Specialist Business consultant - AI (IVA/NLU)

Dear Candidates,

with

Skills

Exp- 8-16yrs

Work – Hybrid mode

Location: Pune

Python,

• Total 8 + years and relevant 4+ years experience in Contact Center Industry, strong knowledge of contact center KPIs
• Proven experience in implementing, maintaining and optimizing Intelligent Virtual Assistants (IVAs) and NLU models, preferably in a professional capacity.
• Deep Experience analyzing and deriving insights from interaction analytics data.
• Strong proficiency in programming languages, particularly Python.
• Experience with Groovy, JavaScript, Regex, CSS, JSON preferred.
• Exceptional understanding of NLU concepts, Natural Language Processing (NLP), and IVA development.
• Strong Familiarity with IVA development platforms, conversational design, and NLU tools.
• Proven record of working with Business Consulting teams, direct Consulting experience a plus
• Strong technical background and experience in large complex enterprise systems
• Advanced Excel, SQL experience
• Advanced skills developing reports and dashboards using tools such as Python, Power BI, or Tableau
• Ability to work successfully with clients and business partners directly.
• Proven record in training, guiding resources through complex software solutions
• Excellent problem-solving ability in high pressure situations
• Domain experience with contact center IVR & Routing; Workforce Management; Performance Management; Back Office Management; Process Automation (Robotics); or Quality Management solutions a plus
• Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related analytical field of study (advanced degree preferred)- or related experience

If Interested Please send us an updated resume at namrata@findjobsforyou.co.in Below details

.

Total Exp:

Relevant – AI

Relevant in Intelligent Virtual Assistants (IVAs) and NLU models

Relevant in Groovy, JavaScript, Regex, CSS, JSON

Relevant in Python, Power BI, or Tableau

DOB:

Current CTC

Expected CTC

Notice Period

Current location

ok with Pune

Notice Period

Okay with Hybrid

Strong reason for relocation

Thanks & Best Regards,