10 Iva Jobs

IVR/IVA Engineer Location: Hyderabad Job Type: Full Time Work Mode: Remote Pay Rate: Open to discuss About 247Hire: Proven offshore recruitment solutions including candidate sourcing, screening & recruiting, sales development, VMS recruiting and more. At 247Hire, our mission is simple: to empower yours. From sourcing to recruiting, VMS, onboarding and beyond, we are here to help you achieve more in your day. With cost-effective staffing solutions and around-the-clock service, 247Hire makes it easy to scale your capabilities and business effortlessly. Enjoy best-in-class offshore solutions that lift your team and your bottom line, with the added confidence of a USA-based global leader. Job De...

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role Contact centre BA Level - Senior Responsibilities, Skills And Expertise - Contact centre operation & modernization Hands-on experience capturing business requirements for contact center migrations (Amazon Connect, Genesys, NICE, Five9). Knowledge of contact center operations, KPIs, SLAs, and compliance needs in insurance. Familiar with IVR/IVA and core telephony including WFM, KM, Quality, Reporting analytics, Agent Assist AI enablement. Experience gathering ...

Role Overview: As an IVA & Debt Management Advisor at our company located in Kanpur, you will be responsible for providing consulting services to clients on IVA and debt management plans. Your primary tasks will include analyzing clients" financial situations, offering appropriate solutions, and maintaining clear communication with clients throughout the debt management process. Additionally, you will guide clients through processes and deliver training sessions as required. Key Responsibilities: - Provide consulting services on IVA and debt management plans - Analyze clients" financial situations and propose suitable solutions - Maintain effective communication with clients - Guide clients ...

!!!!!!!!! Urgent Hiring !!!!!!!!! For Our International (UK Voice Process) With High Incentives Drop your resumes today via WhatsApp @ 7348617039 Location - Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh Job description: We have an Urgent Requirement for an "International Voice Associate" for Cogmex Technologies for our Lucknow branch. Shift: Afternoon shift (UK) Job Location: Gomti Nagar, Lucknow Work Model: Office Designation: International Voice Associate Process: IVA (UK) Looking for Immediate joiners only. Drop your resumes today @ corporate.hr.irvine@gmail.com or WhatsApp @ 7348617039 Primary Skills : Must have Excellent Communication skills. Should be able to communicate effective...

Role Overview: As a Five9 Administrator, you will be responsible for the administration, troubleshooting, and enhancement of Five9 cloud-based contact center solutions, particularly Intelligent Virtual Agents (IVA). Your deep technical expertise will be utilized to diagnose and resolve issues related to carriers, desktops, SIP, Five9, and Teams Phone environments. Given the critical nature of IVR and telecommunication in the business operations, 24x7 support is expected from you. Key Responsibilities: - Administer and troubleshoot Five9 cloud-based contact center solutions, with a focus on IVA - Diagnose and resolve issues across carriers, desktops, SIP, Five9, and Teams Phone environments -...

Dear Candidates, Specialist Business consultant - AI (IVA/NLU) with Product Company Pune ( Hybrid). Skills Specialist Business consultant Exp- 8-16yrs Work – Hybrid mode Location: Pune Skillset: AI (IVA/NLU) , Python, Groovy, JavaScript, Regex, CSS, JSON Total 8 + years and relevant 4+ years experience in Contact Center Industry, strong knowledge of contact center KPIs Proven experience in implementing, maintaining and optimizing Intelligent Virtual Assistants (IVAs) and NLU models, preferably in a professional capacity. Deep Experience analyzing and deriving insights from interaction analytics data. Strong proficiency in programming languages, particularly Python. Experience with Groovy, Ja...

As an IVA & Debt Management Advisor at our company located in Kanpur, you will be responsible for providing consulting services to clients on IVA and debt management plans. Your primary tasks will involve analyzing clients" financial situations, proposing appropriate solutions, and maintaining effective communication with clients throughout the debt management process. Additionally, you will deliver training sessions when necessary to guide clients through the required processes. To excel in this role, you should possess strong analytical skills to assess financial situations accurately and suggest effective solutions. Prior experience in consulting and finance is essential, along with excel...

You will be responsible for designing and implementing user-facing features, developing server-side logic and databases, integrating third-party APIs, conducting testing and debugging, deploying applications, implementing security measures, optimizing performance, and collaborating with cross-functional teams to ensure alignment with project requirements. You will also act as a liaison to the business architect to plan, design, implement, and support IP-based call center solutions. Additionally, you will develop and implement the technical architecture and physical design of the network, analyze existing voice and data networks, recommend solutions, and participate in projects aimed at impro...

!!!!!!!!! Urgent Hiring !!!!!!!!! For Our International (UK Voice Process) With High Incentives Drop your resumes today via WhatsApp @ 7348617039 Location - Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh Job description: We have an Urgent Requirement for an "International Voice Associate" for Cogmex Technologies for our Lucknow branch. Shift: Afternoon shift (UK) Job Location: Gomti Nagar, Lucknow Work Model: Office Designation: International Voice Associate Process: IVA (UK) Looking for Immediate joiners only. Drop your resumes today @ corporate.hr.irvine@gmail.com or WhatsApp @ 7348617039 Primary Skills : Must have Excellent Communication skills. Should be able to communicate effective...

Hiring Financial Advisors IVA (UK Shift) Location: Lucknow Exp: Min 6 months (Intl. Voice/IVA) Shift: 1:30 PM 11:30 PM IST Fixed Salary + Incentives Cab for females Apply: hr@cogmex.org