Job
Description
As a QA Engineer at Carelon Global Solutions India, you will be responsible for enhancing, supporting, and managing the in-house testing process and driving the migration activity to the cloud. Your key responsibilities will include: - Performing End to End Testing of contact center workflows in both English and Spanish - Having software quality assurance/technical testing experience in Voice/Contact Center technologies like Genesys, IVR, CTI, Softphone, and Call Recording - Hands-on experience in testing Genesys call routing, CTI/custom softphone applications, and IVRs validation - Developing manual and automation test scripts with Cyara - Extensive experience in using Cyara features like Data Driven, Cruncher/Cruncher Lite, Tags, and running campaigns - Conducting Load Testing activities at regular intervals and generating reports - Designing and overseeing the development of test approaches, test strategies, test plans, and test results Qualifications required for this position include: - Bachelor's or master's degree in Information Technology, Computer Science, or related field - Experience in designing and developing process-based solutions or BPM (business process management) - Experience in working on various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors, etc. Skills and competencies needed for this role are: - Fluency in Spanish and English, both written and spoken - 2-4 years of experience in software quality assurance/technical testing in Voice/Contact Center technologies - Hands-on experience in contact center Technology, testing Genesys call routing, CTI/custom softphone applications, and IVRs validation - Experience in developing manual and automation test scripts with Cyara - Hands-on experience in Cyara and using Data Driven, Cruncher/Cruncher Lite, Tags, and running campaigns - Ability to design and oversee the development of test approaches, test strategies, test plans, and test results At Carelon Global Solutions, we offer a world of limitless opportunities to our associates. Our environment fosters growth, well-being, purpose, and a sense of belonging. We provide extensive learning and development opportunities, an inspiring culture of innovation and creativity, comprehensive rewards and recognition, competitive health and medical insurance coverage, best-in-class amenities and workspaces, and policies designed with associates at the center. Carelon is an equal opportunity employer that celebrates diversity in the workforce and work styles. We empower our employees to deliver the best results for our customers. If you require reasonable accommodation such as an interpreter or a different interview format due to a disability, please request the Reasonable Accommodation Request Form. This is a full-time position at Carelon Global Solutions India.,
