Spanish Speaker Executive

Position Spanish Speaker

About Excel Residential

Excel Residential is a leading property management company specializing in residential properties across the California USA. We are committed to providing exceptional service to our residents, ensuring they have a seamless experience when renting or living in our properties. As part of our commitment to inclusivity and superior customer care, we are looking for a Bilingual Customer Service Representative who can support our Spanish-speaking residents.

Job Brief:

Bilingual Customer Service Representative

Roles and Responsibilities:

• Serve as the primary point of contact for Spanish-speaking residents via phone, email etc.
• Assist with general property inquiries, maintenance requests, and lease agreements.
• Provide clear and timely communication regarding rent payments, lease renewals, and community events.
• Resolve resident concerns and issues promptly, ensuring customer satisfaction.
• Manage and track maintenance requests and ensure they are completed to resident satisfaction.
• Assist in lease processing, document translation, and interpreting for Spanish-speaking clients.
• Maintain accurate records of resident interactions, including inquiries and complaints.
• Collaborate with the property management team to ensure smooth operation of the properties.
• Support marketing and resident engagement efforts, such as community newsletters or events, to engage Spanish-speaking residents.
• Provide bilingual support for any special projects or tasks as needed.
  

Requirements and Skills:

• Fluency in Spanish and English (both verbal and written) is required.
• Previous experience in customer service, preferably in property management or a similar field.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
• Exceptional problem-solving abilities with a customer-focused mindset.
• Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
• Ability to multitask and manage time efficiently in a fast-paced environment.
• High school diploma or equivalent; Associate’s degree or higher is a plus.
• Ability to work independently and as part of a team.

Benefits and Perks:

Provident Fund

Medical Insurance

Yearly Bonus based on Performance

Yearly Appraisal

Paid Vacation and Sick leaves

Paid Holiday
Gratuity

Attendance Incentive