Spanish Language Expert (Voice Process)

Job Description

Driver Manager (Spanish Language) - Job Description Driver Managers are assigned a team of drivers to overview and assist with their loads. Assignments are based on Route and will be working closely with Planners and CSRs for load planning. Driver managers provide updates to the operations team as to the drivers availability, schedule, and HOS to determine preplanning and logistical capability. Assigning loads to driver Assist with any issues that arise with the driver, equipment, or the load Communicate any issues to the correct department Add notes and communication with driver to the drivers personnel file. Track and Trace drivers tractor and trailer to update ETA, pickups, and deliveries to the system. Communicate and send approvals for additional pay, detention, layover etc. to drivers payroll clerk. Reviewing drivers’ hours for planning purposes. Assist in locating trailers, locations for 34-hour rest breaks, etc. Driver and carrier load paperwork: Drivers upload paperwork via the driver McLeod anywhere app. Assisting drivers with McLeod Anywhere driver app issues.