Spa Therapist

Job Description

Spa Specialists play a vital role in supporting spa operations and enhancing the overall guest experience. At our property, Spa Specialists are committed to delivering memorable and personalized servicefrom booking appointments and providing product information to handling transactions and creating a welcoming environment. This position is ideal for individuals passionate about wellness, hospitality, and guest care. Key Responsibilities Guest Services & Experience Greet guests warmly and professionally upon arrival at the spa. Schedule, confirm, and manage spa reservations using reservation software. Answer guest questions regarding spa services, products, and promotions. Promote spa treatments and retail products to enhance the guest experience. Process payments and handle point-of-sale transactions accurately and efficiently. Ensure all interactions contribute to a seamless and enjoyable guest journey. Operational Support Monitor the spa environment to ensure cleanliness, safety, and comfort for all guests. Assist in setting up and breaking down spa service areas as needed. Support spa therapists and team members with operational needs and guest requests. Maintain familiarity with spa menu offerings, retail inventory, and current promotions. Safety, Policies & Professionalism Uphold company policies, safety protocols, and quality standards at all times. Maintain a clean, professional appearance in uniform and grooming. Communicate clearly and professionally with guests and team members. Report any maintenance issues, safety hazards, or guest concerns promptly to management. Physical Requirements Ability to stand, walk, or sit for extended periods. Comfortable navigating sloping, uneven, or slippery surfaces. Capable of lifting, carrying, pushing, or pulling objects weighing up to 10 lbs. without assistance, and up to 25 lbs. with assistance. Must be able to bend, twist, reach overhead and below knees, and perform other physical tasks related to spa operations. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: None required; customer service experience is a plus. Supervisory Experience: Not required. License/Certification: Not required.